Refund policy

At TMC, we're all about creating wonderful experiences with our top-notch products. We get it – sometimes you might have questions about refunds, and that's absolutely okay! Your happiness means the world to us, and we're here to help with any concerns you might have. Feel free to check out the details below, and remember, we're just a message away, whether your specific question is covered here or not. Your satisfaction is our ultimate goal, and we truly value your trust in us.

Refund Policy for Made-to-Order Cookies:

  • General Policy: We do not accept refunds unless specifically requested.

  • Refund Eligibility: Eligibility for a refund is determined on a case-by-case basis.

  • Return Requirement: For a refund to be processed, the cookies must be returned. Please contact us for further instructions.

Refund Policy for Cookie Canvas Club:

  • Return for Refund: To be eligible for a refund, the entire Cookie Canvas Club box must be returned.

  • Refund Request: Refund requests are subject to eligibility determination.

  • Contact for Refunds: Please contact us to initiate a refund request and to verify your eligibility.

Refund Policy for Cookie Ice Night Team Building Events:

  • Refund Conditions: Refunds are only issued under the following conditions:

    1. UPS/shipper does not deliver the packages to the correct location.
    2. Packages are not received on time unless otherwise specified.

  • Refund Process: If you meet the refund conditions, please contact us to initiate the refund process.

  • Exceptional Cases: Refunds for reasons other than UPS delivery issues or untimely arrivals may be considered on a case-by-case basis, and terms will be specified accordingly.